Author: ROGER / FENIKS, REGGY DE PEVERELLI
Title: Reinventing Financial Services. What consumers expect from future banks and insurers
Description: Pearson Benelux B.V. Paperback. Pp: 288. The financial crisis and the subsequent economic melt-down have forever changed the relationship between consumers and financial service firms. Roger Peverelli and Reggy de Feniks, both experts in financial services, present a thoughtprovoking and insightful vision on the future of banks and insurance companies. Reinventing Financial Services puts the customer centre stage. It uncovers the radical shift in consumer perception and identifies the six key consumer trends that financial institutions must heed. These trends set the stage for the future of finance and are inevitably connected with the way banks and insurance companies must change to hit the perfect note. A shopping list that will help financial service providers find the right answers to the challenges of the new financial reality:How to restore consumer trustHow to differentiate when transparency rulesHow to become close to consumers across channelsHow to leverage social media and mobile servicesHow to align customer centricity and profitable growthAnd last but not least, where to start to create a new futureBacked by ample research yet easy to read, Reinventing Financial Services will spark new ideas. A must read for anyone working in the financial sector or anyone who takes an interest in financial services for consumers.Over de auteursRoger Peverelli is a partner at vodw, a leading strategy consultancy based in The Netherlands.Reggy de Feniks is a partner at strategy consultancy 9senses in Spain. Both are experts in financial services, in b2b as well as b2c markets and have worked in this sector throughout Europe, the Americas and Asia. They have published numerous articles and interviews on strategy, innovation and building customer centric organisations in financial services. ISBN: 9789043020411. Cond./Kwaliteit: Goed.
Keywords: 9789043020411
See more books from our catalog: Management & Economie
Title: Reinventing Financial Services. What consumers expect from future banks and insurers
Description: Pearson Benelux B.V. Paperback. Pp: 288. The financial crisis and the subsequent economic melt-down have forever changed the relationship between consumers and financial service firms. Roger Peverelli and Reggy de Feniks, both experts in financial services, present a thoughtprovoking and insightful vision on the future of banks and insurance companies. Reinventing Financial Services puts the customer centre stage. It uncovers the radical shift in consumer perception and identifies the six key consumer trends that financial institutions must heed. These trends set the stage for the future of finance and are inevitably connected with the way banks and insurance companies must change to hit the perfect note. A shopping list that will help financial service providers find the right answers to the challenges of the new financial reality:How to restore consumer trustHow to differentiate when transparency rulesHow to become close to consumers across channelsHow to leverage social media and mobile servicesHow to align customer centricity and profitable growthAnd last but not least, where to start to create a new futureBacked by ample research yet easy to read, Reinventing Financial Services will spark new ideas. A must read for anyone working in the financial sector or anyone who takes an interest in financial services for consumers.Over de auteursRoger Peverelli is a partner at vodw, a leading strategy consultancy based in The Netherlands.Reggy de Feniks is a partner at strategy consultancy 9senses in Spain. Both are experts in financial services, in b2b as well as b2c markets and have worked in this sector throughout Europe, the Americas and Asia. They have published numerous articles and interviews on strategy, innovation and building customer centric organisations in financial services. ISBN: 9789043020411. Cond./Kwaliteit: Goed.
Keywords: 9789043020411
Price: EUR 12.50 = appr. US$ 13.59 Seller: De Slegte
- Book number: 953285
- Book number: 953285
See more books from our catalog: Management & Economie